RETURNS & REFUNDS

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Returns & Refunds

We want you to feel good about your order. If there's a problem, contact us and we'll work with you to find the best solution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of packaging (if applicable)
Email items to: medivelle.support@gmail.com
Return Eligibility & Refunds

To be eligible for a return, the product generally needs to be unused, unopened, in its original packaging, and purchased directly through Medivelle.

Skincare Policy: Because skincare products are personal-use items, opened or used products may not be eligible for return.

Once an approved return is received and reviewed, approved refunds are returned to your original payment method. Processing times vary by payment provider.

How to Start a Return
Follow these quick steps to process your return smoothly:
Step 01
Contact our support team
Step 02
Provide order # & reason for return
Step 03
Wait for return instructions
Step 04
Send product after receiving instructions
⚠️ Please don’t send products to a random return address before contacting us.
Questions About Your Return?
Our customer care team is ready to assist you.